Junior IT Support Technician
As a Junior IT Support Technician, I provide technical assistance, troubleshoot issues, and ensure system efficiency. Committed to learning and delivering exceptional service to meet organizational goals
Hi, I'm Henry Mupikwa
Data Analyst
IT Administrator
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I am inherently driven by self-motivation and possess a relentless commitment to self-directed learning, utilizing passion as the catalyst for achieving professional goals. With a proven track record of success, I excel in roles as diverse as Data Analyst and IT Administrator, leveraging a combination of expertise, dedication, and enthusiasm to deliver outstanding results.
About Me
“I thrive on self-motivation and self-learning, driven by passion to manifest my dreams into reality. “
As a professional with expertise in IT Systems Administration, and Junior Business Administration, I possess a unique combination of technical skills and business acumen. I am detail-oriented and committed to optimizing workflows, managing complex systems and networks, providing effective support, and streamlining business operations. I am passionate about implementing new technologies, troubleshooting issues, and analyzing data to identify key trends that drive business growth and success. With exceptional project management skills and a customer-centric approach, I am equipped to handle any challenge and help organizations achieve their objectives.
Education & Experience
Data Analyst
Bridging the gap
Desktop Support Technician
As a Desktop Support Technician for a mobile network company, I ensure seamless operation of computer systems, troubleshoot technical issues, and provide timely support to enhance productivity and user experience.
IT Administrator
Manage and monitor Adviceworx's network and cloud-based security infrastructure using Microsoft Azure Cloud. Oversee the entire Microsoft 365 Admin Centre, which houses Exchange admin, Security, Endpoint management, Compliance, Teams, SharePoint, and Azure Active Directory.
BI Analyst
In my role in data analytics, I collaborate with cross-functional teams to understand business requirements and design BI solutions using tools like QlikView, SQL, and Power BI. I clean and preprocess large datasets to ensure accuracy, develop interactive dashboards and reports for stakeholders, and conduct thorough data analysis to identify trends and opportunities for process improvement. Additionally, I participate in data modeling, ETL processes, and manage Azure Data Factory pipelines to optimize data integration and reporting efficiency.
What I Provide
I am an experienced Data Analyst with a strong background in IT. Throughout my career, I have honed my analytical skills and demonstrated proficiency in website development using WordPress. Additionally, I have cultivated expertise in managing, securing, and monitoring virtual machines on Azure and AWS cloud platforms.
SQL
I proficiently use SQL, including Azure SQL, to manage and manipulate relational databases. I write queries to retrieve, update, and analyze data efficiently, contributing to data-driven decision-making processes within the organization.
Cloud Support
As a Cloud Support Specialist, I oversee network and cloud security infrastructure using Microsoft Azure, including managing the Microsoft 365 Admin Centre for compliance across various areas. My duties involve enforcing security policies, managing user access, and ensuring device encryption and protection.
Data Anaysis
• Data Cleaning and Pre-processing • Data Visualization • ETL Processes •Databases •Documentation
IT & Cloud Support
• Hardware and Software Support • User Training and Documentation • IT Infrastructure Management • Communication and Collaboration
Design
•Designing good looking Power BI Reports & Websites
Development
•HTML •CSS •JAVASCRIPT
Skills
- IT Systems Administration
- Technical skills
- Business acumen
- Workflow optimization
- Systems and network management
- Effective support provision
- Business operations streamlining
- Implementation of new technologies
- Troubleshooting expertise
- Data analysis for identifying trends
- Project management
- Customer-centric approach
- SQL
- Power BI
- Qlikview
Softwares
Azure Active Directory
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ADF
WordPress
Power BI
SQL
